Support
Your Student Adviser
All our taught students have a Student Adviser to provide them with direct support throughout their time at University.
Your Student Adviser is your contact throughout your time at the University of Edinburgh. They provide guidance and support to you at key points in your study journey, or with changes to your personal circumstances.
Your Student Adviser will get in touch with you before the academic year begins to introduce themselves. They will continue to be in touch at key points throughout the year, and you can also contact them any time you need support.
Academic Support
Student Advisers work closely with your teaching team, and Academic Cohort Lead, to provide you with study support and guidance.
Read more about your cohort lead
Wellbeing support
Your Student Adviser can help you access the wider University support services where needed.
If you are a resident in university accommodation, then wellbeing support is provided by your ResLife team. For all other students, you can access support from the Wellbeing Service, who have an adviser allocated to each School. Both ResLife and Wellbeing Service staff are specially trained to support you if you experience issues that affect your health, wellbeing, or personal life during your time at University.
Read more about the support the university will offer you
IT support
You will need a broadband connection, a device fast enough to watch online video and an up-to-date browser. If you do encounter any issues, we have a responsive IT team who are here to help.
IT support
IT support is available to online learners just as it is to those studying on-campus. Any issues you encounter while studying will be resolved quickly and efficiently.
The technical requirements for studying online with us are very limited but in the event of a problem, we are here to help.
Support is available 24 hours a day.
Online help
We have an extensive technical and computing help section on the website which provides answers to common questions and issues that students encounter.
Technical and computing help
IS Helpline
If your question or issue can’t be resolved using the website help section, we also offer helpline services which you can contact either by phone or using the online form.
Information about the IS Helpline
Resources
Library
As a student, you have access to 700,000 e-books, 100,000 ejournals and 700 databases via the Library.
On-Campus access
If you can come and visit the campus, you have access to the university’s libraries and museums.
Off-campus access
If you are off campus, you can access the Library Online which contains:
- an extensive range of digital resources
- online databases
- full-text journal articles
Your access to these resources is provided through the student portal, MyEd, once you enrol as a student.
Accessing the library’s e-resources
To get started you will need to register with EASE.
You will need:
- your EASE username (UUN) and password
- University of Edinburgh student card
Once you have these you will be able to login with EASE and access the e-resources.
Induction
You will learn how to make use of the online library resources as part of the induction for new students, which takes place at the beginning of the academic year.